| This was the first dark shadow of KM.... As companies tried to sustain and explain their valuations in the wake of the dot.com crash they attempted to value and control the work of their knowledge workers. Technology has developed our ability to find a single piece of evidence, but our ability to govern our information corpus remains back in the age of paper.... This is the new looming dark shadow of KM the question of whether organisations can refine their information governance rapidly enough to join the arms race on information disclosure.... The scale of information transfer today exceeds the old manual methods of governance. How can organisations protect themselves from digital leakage, from digital pollution and from the excessive liability of disclosure? We have already seen examples of email use leading to prosecutions, of the emergence of products to control surfing, and of major legal investigations of the corpus of company information.... Many companies had strong records management functions responsible for cataloguing, archiving and accession management of the company corpus of information. In the same way that total quality management underpinned the ERP age, so information architecture and records management is the key skill for the coming age of fully mature KM
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