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2008
[Anonymous].  2008.  The new age of innovation: driving cocreated value through global networks. Abstract
2003
[Anonymous].  2003.  The Ten Demandments: Rules to Live By in the Age of the Demanding Customer. Abstract
2000
[Anonymous].  2000.  Mastering data mining: the art and science of customer relationship management. Abstract
1997
[Anonymous].  1997.  The customer-centred strategy: thinking strategically about your customers.