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2008
[Anonymous].  2008.  The new age of innovation: driving cocreated value through global networks. Abstract
2003
[Anonymous].  2003.  The innovator's solution: creating and sustaining successful growth. Abstract
[Anonymous].  2003.  Relationship marketing: dialogue and networks in the e-commerce era. Abstract
[Anonymous].  2003.  The Ten Demandments: Rules to Live By in the Age of the Demanding Customer. Abstract
2000
[Anonymous].  2000.  The {eProcess} edge: creating customer value and business wealth in the Internet era. Abstract
[Anonymous].  2000.  {IT} services: costs, metrics, benchmarking, and marketing. Abstract
1997
[Anonymous].  1997.  The customer-centred strategy: thinking strategically about your customers.