| Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology {ROI.Adds} even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer {satisfactionContinues} to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement {methodsShows} the common reasoning for calling something immeasurable, and sets out to correct those {ideasOffers} practical methods for measuring a variety of {"intangibles"Adds} recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management - and explains how to tell effective methods from management {mythologyWritten} by recognized expert Douglas Hubbard-creator of Applied Information {Economics-"How} to Measure Anything, Second Edition" illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.
| 